杏吧原创

12/11/2020
By Ed Brennen

As leader of workforce transformation at Big Four accounting firm Deloitte, Robin Jones thinks of the traditional workplace like a castle, where trusted employees conduct business inside walls fortified by security desks and badge scanners.

When Jones thinks about the future of work, she envisions a busy train station.

鈥淭here are more shared spaces, more coming and going, with people working on different teams and with people from different organizations,鈥� said Jones, who sees technology enabling this new workflow. 鈥淧eople are more connected when in motion, with lots of casual collisions sparking innovation and leading to new ideas and opportunities.鈥�

Jones recently joined听Elizabeth Altman, assistant professor of management in the听Manning School of Business, for a discussion on the future of the workforce 鈥� a virtual event that kicked off UML鈥檚 new series of听.

More than 150 people from a variety of companies and organizations attended the event, which was created after June鈥檚 annual Women鈥檚 Leadership Conference at the UMass Lowell Inn and Conference Center was canceled because of the coronavirus pandemic.

鈥淲omen leaders and women鈥檚 voices will only become more important in the days and years ahead across all industries.鈥� -Chancellor Jacquie Moloney

鈥淪o much is uncertain right now, but one thing I am certain of is that women leaders and women鈥檚 voices will only become more important in the days and years ahead across all industries,鈥� said Chancellor听Jacquie Moloney.

UMass Lowell has ranked among the听top 15 women-led businesses听in Massachusetts for the past four years. And this summer, the university created a听Council on Social Justice and Inclusion.

鈥淲e鈥檙e living proof that diversity at the top, and throughout the organization, is a formula for success,鈥� Moloney said. 鈥淲e are committed to fostering these conversations and to building up female voices and leaders across the commonwealth, especially in areas where we鈥檙e underrepresented.鈥�

In March, Altman was invited to serve as guest editor for the MIT Sloan Management Review "Future of the Workforce" project, a joint research effort with Deloitte that includes Jones. The team has spent the past several months surveying thousands of business leaders around the world, and Altman has interviewed more than 20 C-suite executives at companies including Amazon, Walmart, IBM and Nike.

One of the trends they鈥檙e seeing, Altman said, is that companies鈥� workforce strategies are driving their business strategies, which flips the usual paradigm.

鈥淭here鈥檚 a much more dynamic conversation among business leaders around, 鈥業f this is what we can do with our workforce, this is what we can do as an organization,鈥欌�� said Altman, who expects their report to come out in April.

Jones highlighted seven trends that are disrupting the workforce, including the rise of technology, artificial intelligence and automation, as well as a 鈥渢sunami of data鈥� that can leave workers feeling overwhelmed.

There鈥檚 also the explosion of contingency work (such as Uber drivers), increased diversity and generational change (millennials make up 50% of today鈥檚 workforce), and the changing nature of careers. Jones noted that the average job tenure is four and a half years, and the half-life of skills (the time it takes skills to reduce to half of their initial value) is only two and a half to five years.

鈥淐OVID has accelerated some of these changes, making it quite real that the future of work is actually here and now,鈥� said Jones, who pointed out that 75% of surveyed CEOs said they intend to shift at least 20% of their employees to a permanent remote role following the pandemic.

鈥淭he castle and the train station will need to coexist,鈥� she said.

And while people will need new skills and certifications to keep up with the changing nature of work, Jones and Altman agreed that fundamental critical-thinking and problem-solving skills will always be vital.

鈥淧eople need to be able to look at problems and gain perspective so they know what to do with all this data,鈥� Altman said. 鈥淥nce they have the statistics, they can think more holistically about what that means for an organization.鈥�

Jones was asked what advice she would give to a young woman just starting her career, and to a midcareer woman.

鈥淭o young women, there are things your parents and professors taught you that really matter in the workplace: honor commitments, show up and try to be a good team member. It鈥檚 about attitude and aptitude,鈥� she said.

鈥淎nd to a midcareer woman looking to change careers, I would never want to hold anyone back, but be careful of making a radical career change. Do your research and make sure that things connect. What is it that you do really well, and how does that logically translate to new opportunities or a new field?鈥�
听
Jennifer Keene-Crouse, assistant director of College-Based Advising in the Zuckerberg College of Health Sciences, was among the attendees happy to see the conversation take place virtually despite the pandemic.

鈥淚t was reassuring to see the university鈥檚 commitment to this topic, as well as the numbers in attendance,鈥� she said.

听